What is your Chat Strategy?
Interview with Brad Levy
CEO at Symphony
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ON-DEMAND
Get ready for an insightful podcast episode where Brad Levy, CEO of Symphony, shares his thoughts on the ever-evolving landscape of messaging and communication platforms. In this discussion, we'll explore the changing dynamics of direct messaging, the growing role of chatbots, and the impact of AI, setting the stage for the future of digital communication. Here are the key takeaways from our engaging conversation:
- Direct Messaging Evolution. Brad discusses the evolution of direct messaging from AOL and Yahoo Chat modern messaging apps, WhatsApp, Snapchat and LinkedIn.
- Trends in chatbots. The rise of chatbot usage and the role in automating workflows and supporting humans.
- AI and Large Language Models. Symphony's acquisition of Amenity Analytics has strengthened it's data solutions.
- The Broad Communication Ecosystem. The proliferation of chat providers and their integration into the broader communication ecosystem.
RELATED ARTICLES:
Blog: Chatbots: streamlining data query handling and improving efficiency
Blog: How to distribute your reference data to chatbots
Blog: Everything you need to know about data on-demand chatbots but were afraid to ask!
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