Message Relay

Improve message flow between service desks
and clients. Automatically relay messages across common workflow tools and chat platforms.

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Service all your clients using their preferred chat or message platform

ipushpull offers fast time-to-market, immediate benefits to you and your clients

More efficient

Desks only have to monitor a single dashboard or chat platform  

Better service

Clients get a more consistent and timely service  

Improve oversight

Monitor KPIs and ensure your service is in line with SLAs

With our configurable platform, we will solutions in days not months

  • Capture & Transform
  • Enrich & Relay
  • Monitor & Manage

Capture & Transform

Capture & Transform

Capture all inbound messages from any chat platform. If required, transform using  various techniques from basic mapping to AI.
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Enrich & Relay

Enrich & Relay

Automatically enrich your messages. Seamlessly relay messages to any chat platform. All according to any configurable rules.

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Monitor & Manage

Monitor & Manage

The ipushpull service dashboard allows you to automatically keep track of and manage all your messages and interactions. 

Easily manage and monitor all end-user and client access, analyse usage and track service KPIs, delivering new business insights for you and a better service for your clients.

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Frequently asked questions

Is it easy to get started?

It is quick and easy. Simply speak to our sales team or sign up for a free trial online and we will reach out to you. ipushpull is a no-code, configurable platform which means you can connect your data easily and could be up and running for you and your clients with a proof of concept or pilot in a matter of days or even hours. 

Can you help with a proof of concept?

Yes of course. Just get in touch and our support team will answer all your questions to help you get up and running fast. If you do not have the resources available, just tell us what you need, and we can create a proof of concept for you. 

How is ipushpull hosted?

ipushpull is delivered as SaaS. It can be dedicated to you and include your own white-labelling URLs and customisation, or it can be delivered over a shared multi-tenant service. Our primary hosting service is AWS with the flexibility to host on a service geographically close to your business as required. We can also deliver on other hosting services if required. 

Is my data secure?

Yes - ipushpull is ISO 27001 certified. Your data is secure and is encrypted in flight and when at rest. ipushpull uses encryption in transit between your applications or service and your ipushpull service and between your ipushpull service and any end-user client application. Any data stored in your ipushpull database is also encrypted. It is used by global large financial institutions.

Who are your customers?

Over 100 financial institutions that have to comply with strict regulations already use ipushpull. We’ve never had any problems with technical due diligence.

What are the top use cases?

The top use cases across Capital markets include:

-Share live price data and trade opportunities in your Excel sheet to clients on a live web page. 

-Allow clients to access your data on demand from common chat applications with user-friendly commands. 

-Send automated alerts and notifications to clients based on your data and rules into their messaging/chat platform.  

-Enabling clients to send back orders in standard form by simply clicking on a price on a configurable web app or pop-up forms, or by typing chat commands. 

-Automating tasks on the desk and monitoring your client or counterparty interest for a more efficient and improved service. 

What is your charging model?

ipushpull is a SaaS platform. We offer flexible pricing based on quarterly or annual licenses with packages based on the type of hosting, and the features and solutions implemented.

Contact us today for more information on how you could benefit from ipushpull

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