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Message Relay
Improve message flow between service desks
and clients. Share data across common workflow tools and chat platforms
TRUSTED BY OVER 100 FINANCIAL INSTITUTIONS
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Service all your clients using their preferred chat or message platform
ipushpull offers fast time-to-market, immediate benefits to you and your clients
More efficient
Desks only have to monitor a single dashboard or chat platform
Better service
Clients get a more consistent and timely service
Improve oversight
Monitor KPIs and ensure your service is in line with SLAs
Message Relay Demo
Message Relay helps you improve message flow between service desks and clients. Allowing you to share data between common workflow tools and chat platforms.
Gain efficiency by consolidating all your important data and workflows
Transform and enrich messages and data according to pre-configured rules
Automatically track and manage all interactions in a central dashboard
*Available subject to terms of platform and license agreements.
With our configurable platform, we can deliver solutions in days not months
Capture & Transform
Capture & Transform
Enrich & Relay
Enrich & Relay
Automatically enrich your messages. Seamlessly relay messages to any chat platform. All according to any configurable rules.
Monitor & Manage
Monitor & Manage
The ipushpull service dashboard allows you to automatically keep track of and manage all your messages and interactions.
Easily manage and monitor all end-user and client access, analyse usage and track service KPIs, delivering new business insights for you and a better service for your clients.
Get Inspired
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Frequently asked questions
Is it easy to get started?
It is quick and easy. Simply speak to our sales team or sign up for a free trial online and we will reach out to you. ipushpull is a no-code, configurable platform which means you can connect your data easily and could be up and running for you and your clients with a proof of concept or pilot in a matter of days or even hours.
Can I add any chat platform?
This is subject to terms of your platform and license agreements with your workflow tool and chat platform providers.
Can you help with a proof of concept?
Yes of course. Just get in touch and our support team will answer all your questions to help you get up and running fast. If you do not have the resources available, just tell us what you need, and we can create a proof of concept for you.
How is ipushpull hosted?
ipushpull is delivered as SaaS. It can be dedicated to you and include your own white-labelling URLs and customisation, or it can be delivered over a shared multi-tenant service. Our primary hosting service is AWS with the flexibility to host on a service geographically close to your business as required. We can also deliver on other hosting services if required.
Is my data secure?
Yes - ipushpull is ISO 27001 certified. Your data is secure and is encrypted in flight and when at rest. ipushpull uses encryption in transit between your applications or service and your ipushpull service and between your ipushpull service and any end-user client application. Any data stored in your ipushpull database is also encrypted.
Who are your customers?
Over 100 financial institutions that have to comply with strict regulations already use ipushpull. We’ve never had any problems with technical due diligence.
What are the top use cases?
The top use cases across Capital markets include:
-Share live price data and trade opportunities in your Excel sheet to clients or counterparties on a live web page.
-Allow clients or counterparties to access your data on demand from common chat applications with user-friendly commands.
-Send automated alerts and notifications to clients or counterparties based on your data and rules into their messaging/chat platform.
-Enabling clients or counterparties to send back orders in standard form by simply clicking on a price on a configurable web app or pop-up forms, or by typing chat commands.
-Automating tasks on the desk and monitoring your client or counterparty interest for a more efficient and improved service.
What is your charging model?
ipushpull is a SaaS platform. We offer flexible pricing based on quarterly or annual licenses with packages based on the type of hosting, and the features and solutions implemented.