Customer Stories

SIX, a leading corporate actions data provider, has embraced the use of chatbots for internal operations and customer support queries, paving the way for incorporating this technology into their products and services.

TP ICAP are able to better scale their services across the trade lifecycle, pre-trade, price formation and post-trade. Traders now no longer need to pick up the telephone to speak to Brokers, everything can be handled via chat (FIX messaging) and is automated, reducing the number of manual tasks.

NWM delivers high-touch live data (bond axes) to their clients direct to Excel and Symphony using ipushpull. NWM worked with ipushpull because of our “significant domain expertise in capital markets workflow” and our platform helps “improve efficiency on our sales desk which will meet the evolving trading needs of our clients”.

OTC trading desk has digitised pre-trade workflow for complex packages of trades of cash and derivatives. Historically this required a combination of digital and voice communication and manual processes to complete transactions. This workflow has been reduced from 15-90 minutes to near real-time.

The rates sales desk uses an ipushpull standardised syntax to respond to enquiries from buy side clients. Combining syntax and chatbots means pre-trade workflow can be digitised, streamlined and automated. This reduces friction and enhances efficiency for the sales desk and for their buy side clients.

TP ICAP provides real-time live rates options pricing integrated directly into their clients workflow. The customer had a legacy platform delivering real-time options price updates into their clients’ Excel spreadsheets with no way to audit or control access to their valuable data. Through one connection to ipushpull the IDB now delivers their real-time data into Excel, REST API and into chat.