Compliance Tech Trends: Voice, AI and Real-Time Monitoring

In this episode of the Capital Markets Forum, Matthew Cheung, CEO of ipushpull, sits down with Eren Erman, Head of Compliance Technology at TP ICAP, to discuss the evolving landscape of compliance technology. They explore the latest trends, challenges, and opportunities in communication monitoring, AI integration, and regulatory tech. Listen in as they dive deep into how technology is transforming compliance in the capital markets and beyond.

Key discussion points:

• -Evolution of communication channels in compliance: from voice to social media.
• -The increasing role of AI in transcription and surveillance technology.
• -Real-time monitoring vs. traditional T+1 compliance.
• -Challenges of transcribing industry-specific jargon and nomenclature.
• -How large language models like OpenAI are enhancing transcription accuracy.
• -Governance of e-communications (emails, SMS, Teams chats) vs. voice communications (Cloud9, WhatsApp).
• -Record-keeping and communication monitoring across regulated and non-regulated industries.
• -Opportunities to leverage compliance data for broader use cases like risk management and market analysis.
• -Emerging trends in compliance technology, including targeted surveillance, AI-powered chatbots, and biometric monitoring.

Tune in for a fascinating look into the future of compliance technology!