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What is your Chat Strategy?
Interview with Andreas Hoff
Head of Product at Trayport
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In the podcast episode of "What is your chat strategy?" featuring Matthew Cheung, CEO of ipushpull, and Andreas Hoff, Head of Product at Trayport, they delve into the evolving landscape of chat technologies in the commodities and energy markets. Topics covered:
- Chat Platforms in Trading: Andreas highlights the dual nature of chat platforms used amongst traders and brokers: industry-specific platforms like Bloomberg, Refinitiv, ICE Chat, and Symphony on the one hand, and consumer chat platforms like WhatsApp and WeChat on the other
- Evolution of Commodities Markets and AI Integration: Andreas discusses the traditional reliance on chat and voice in commodities markets and the growing interest in integrating AI technologies, like chatbots and large language models, to automate voice and chat workflows.
- Trayport's AI Strategy: Discussing Trayport's approach to AI, Andreas describes their customer-centric methodology, focusing on solving client problems through prototyping and close collaboration with customers.
- Future Trends in Large Language Models: Looking ahead, Andreas predicts an increase in the use of large language models for extracting structured information from chat messages and automating recommendations.
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The Capital Markets FinTech Forum by ipushpull provides regular industry news, interviews and discussion on hot topics impacting our sector. Being a fintech gives us a unique perspective on the market as well as access to the views of leading banks, brokers, traders, asset managers and data services businesses. Whether you're interested in APIs, data distribution, chatbots or workflow automation, we aim to bring you interesting perspectives and insight from across the financial services sector.